Frequently Asked Questions
I have a question not on this page.
Did you even look at the rest of this page? ;)
But seriously....use the Contact Us page or email me at firstname.lastname@example.org.
When will my order ship?
Orders placed before 4pm EST Mon-Fri will be boxed up and ready to ship same day. USPS orders will be in the hands of the postal service by 5pm.
FedEx/UPS orders will ~probably~ be picked up same day. On rare occasion, FedEx/UPS will stop by before 4pm, and that's out of my control. If that's the case, your package will go out the next day!
There's no guarantee that orders will ship out on Saturday, but I love my job and want to get parts in to your hands quickly, so there's a good chance your orders will ship out on Saturday if you placed an order that day. Again, no guarantees but it's probable.
Do you offer quantity discounts?
Sort of, but mostly no. You've probably noticed that there is a minimum quantity on most items under $5. Alongside buying in bulk with Cusack Manufacturing we are able to keep prices low. By default we are selling parts at quantity discounts that typically match other distributor prices at 100-1000 piece orders, and we're only asking you to buy a couple.
If you order 100+ pieces of a part, we typically start throwing in a couple extras as part of a "deal" unless we're extremely low on stock. With that, we aren't going to lower the price any more as we are confident that our prices are competitive and we want to pass on the savings to DIYers and small to medium companies alike.
It's been 3+ days, where is my order confirmation and tracking information?
Our website automatically sends these emails when you place an order and when we ship. However, sometimes you put in the wrong email. Reach out to me and I'll look into it.
On a few occasions (typically for customers outside the United States), they never get any of our emails. If you reach out to me I can keep you updated, but we've found that sometimes the emails get blocked by a spam filter, so add my email to your safe senders list.
My international shipment is taking forever, what can we do about it?
Because of the pandemic, things are moving much slower through the international postal system. For quickest delivery, I'd recommend either shipping FedEx or UPS. They're pricier, but delivery will be much faster. I've found that USPS shipments to Canadian shipments take between 1-3 weeks for delivery, and European deliveries taking the longest with 8-12 weeks before delivery. Other places are usually somewhere in between there. I'm sorry it's moving so slow.
Something is missing from my order, what do I do?
It doesn't happen often, but we're only human. If a part is missing, or if we forgot to include screws, mounting hardware, etc., email me right away. Provide your order number and what's missing, and I'll get back to you ASAP! (Also, if you ordered an enclosure, double check that stuff isn't packed in there)
Some parts are defective, I don't like them, or are not the parts that I ordered. Can I return them?
If you ordered the wrong parts or you don't like them, I'm happy to refund you as long as you return them to us.
As far as defective parts go, there's a reasonable expectation that a few might be defective. I'm going to say roughly 1%. It happens. If you buy something and it's clearly a bad batch, message me ASAP. We try to screen for defects when we receive and when we ship, but things slip through because sometimes it's hard to identify an issue until the product is actually in use.
If you received parts that are not the ones you ordered, email me. We'll get you the correct parts on our dollar. Depending on the circumstance, you may get to keep the wrong parts, but we may have you ship them back, which we will pay the shipping for.
I'm looking for a particular part that is not on the website, do you have it?
Maybe. Email me!
How do you build pedals?
If you are looking to build your very first pedal, this website may be a bit overwhelming. If you need an easy way to start sorting your way through the construction of a pedal, I'm going to suggest you head over to our page for PCB sources and check out one of the options that provides ready-to-build kits. There are some great companies on there that are offering kits with drilled enclosures, PCBs, and all the parts necessary to complete a pedal with your own tools. These kits are great ways to learn wiring, the difference between components, and general assembly and work that goes into building pedals.We are starting to build a page with DIY tutorials on building pedals, you can find that here.
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